Stuck? Most problems are fixed in under a minute.
Contact my managerCodes, retakes and due dates
Talk to your manager at your store. They can give you a temporary password, open a module again after your retakes are used, or change your due date.
Or contact support: support@genifem.com
How training worksVideos, quizzes, retakes and due dates
- Watch each video to the end. Skipping ahead does not count, and we save your place as you go.
- When the video is done, the quiz opens. Answer one question at a time.
- Missed the pass mark? We show which parts to watch again, then you can retake the quiz.
- Finish every module before your due date to earn your certificate.
Common questions
My video keeps stopping
Your place is saved every few seconds, so nothing is lost. Try moving closer to the wifi, or pause for a moment to let it load, then press play again.
I didn't pass the quiz. What now?
You will see which topics to review and a link to that part of the video. Watch those parts, then retake the quiz when it opens again.
Do I get paid for training time?
That depends on your employer. Ask your manager how training time is paid where you work.
Can I do training on a store tablet?
Yes. Sign in on the store tablet with your Employee ID and your kiosk PIN, and it signs you out when you walk away. You can choose or change your PIN under Kiosk PIN on this page. Kiosk sign-in